Terms & Conditions / Right of Withdrawal / Privacy Policy

Neil Oxborrow t/a Kraftwerk Tools UK

Terms & Conditions 

These terms and conditions together with the documents referred to in them tell you the basis on which we will supply to you our goods (“Goods”) and services (“Services”). Please read these terms carefully before ordering any Goods or Services from us. By ordering any of the Goods or Services, you agree to be bound by these terms. 
IN PARTICULAR WE DRAW YOUR ATTENTION TO CLAUSE 17 BELOW WHERE WE LIMIT OUR LIABILITY TO YOU. 
You should retain a copy of these terms for future reference. 

1 INFORMATION ABOUT US 
1.1 The Goods and Services are supplied by Neil Oxborrow t/a Kraftwerk Tools UK, 3 Playfield Road, Capel St. Mary, Ipswich, Suffolk. IP9 2HP (“we/us/our”). 
1.2 Our VAT registration is 177551971. 

2 YOUR STATUS 
2.1 You acknowledge that: 
2.1.1 These terms apply when you purchase goods and services instore, through our website www.kraftwerktools.co.uk and any other means of placing an order with us (the “Order”) in the course of a business, trade or profession (“Business Customer”) for resale and you hold a trade account with us; and 
2.2 By placing an order with us, you warrant that: 
2.2.1 you are legally capable of entering into binding contracts; 
2.2.2 the information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading. 

3 APPLICATION 
3.1 These terms and conditions apply to all sales of Goods and/or Services provided by us to you. 
3.2 No contract for the supply of Goods and/or Services (“Contract”) will come into existence until we despatch the Goods, send you an email confirming that your Goods have been despatched or start performing the Services (whichever is the earlier). 
3.3 Each order for Goods and/or Services by you to us will be deemed to be an offer by you to purchase Goods and/or Services subject to these terms. Each order placed by you to us for Goods and/or Services and accepted by us will constitute a separate contract. 
3.4 You must ensure that the terms of your order and any applicable specification are complete and accurate. 
3.5 These terms will be incorporated in the Contract to the exclusion of all other terms and conditions. They supersede all prior dealings, negotiations, representations or agreements between us in respect of the subject-matter of the Contract whether written or oral.
3.6 No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised representative. 

4 GOODS AND SERVICES 
4.1 All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides and information, price lists and other advertising matter are intended only to present a general idea of the Goods and Services described in them and the images of the Goods on the website or otherwise are for illustrative purposes only. 
4.2 We reserve the right to deliver Goods of a modified design provided that any difference does not make the Goods unsuitable for any purpose you have made known to us. 
4.3 The Goods will conform in all material respects to any sample provided to and accepted by us. The Goods and Services will conform in all material respects with any specification provided to and accepted by us. We reserve the right to amend any design or specification without prior notification provided that it does not adversely affect the performance of the Goods and Services. 
4.4 We cannot guarantee that the appearance and/or colours of Goods shown on the website or otherwise exactly reproduces the appearance and/or colours of the physical Goods themselves. 
4.5 We retain all copyright and title to all documentation relating to Goods delivered to you by us. This documentation may only be used for the purposes intended in the Contract and not for any other purpose without our permission. It must be returned on demand. 
4.6 Technical specifications are approximations unless specifically stated otherwise. 
4.7 You will not remove, alter, deface, obfuscate or tamper with any of the trade marks, names or numbers affixed to or marked on the Goods nor allow anyone else to do so. 
4.8 If the Goods are manufactured in accordance with any design or specification provided or made by you, you will compensate us in full on demand for all claims, expenses and liabilities of any nature in connection with them, including any claim, whether actual or alleged, that the design or specification infringes the rights of any third party. 

5 PRICES 
5.1 Subject to clause 5.2, the prices of the Goods and Services will be as quoted at the time the Business Customer places the Order except in cases of error (see clause 5.2.2). The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).
5.2 The price you pay for Goods and Services purchased an Order is the price displayed at the time we receive your Order apart from the following exceptions: 
5.2.1 For Goods purchased online via our click and collect facility or via any other reservation service the price you pay is the price on the day of collection; 
5.2.2 While we try and ensure that all our prices quoted at the time of the Order are accurate, some prices may be incorrectly listed on our internal management systems and /or on our website. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods or Services to you at an incorrect, lower price, even after we have acknowledged your order or despatched the Goods or started performance of the Services. If we cannot contact you, we will treat the order as cancelled. If payment has been made and you wish to cancel your order, you will receive a full refund of the price paid. 
5.3 Where there is no error in our pricing as per clause 5.2.2 or otherwise, the price that you pay for the Goods and Services will be those ruling (in the case of Goods) at the date of despatch of the Goods or (in the case of Services) our confirmation of the start date of the Services. 
5.4 We list prices as both inclusive and exclusive of VAT. All prices are exclusive of any other sales tax or duty that may be applicable which will be payable in addition to the price unless otherwise stated. 
5.5 Unless otherwise specified, prices quoted include delivery to destinations in the United Kingdom and we will select the mode of transport. The entire cost of any other mode of transport which you may specify will be borne by you, as will delivery to locations outside of the United Kingdom. 
5.6 In case of small orders we will be entitled to make a minimum order charge or to add a surcharge for delivery, details of which will be provided to you at the time of order acknowledgement. 
5.7 No allowance will be credited for Goods collected from our premises by you rather than delivered by us. 

6 QUOTATIONS 
6.1 Unless otherwise stated all quotations are valid only for 30 days from their date of publication. 

7 PAYMENT 
7.1 If you hold a credit account with us, payment of invoices will be made in full to us without deductions or set-off in accordance with the payment terms notified by us to you or if no such terms are advised, not later than the 15th day of the following month after the invoice date. You guarantee your creditworthiness in placing an order. If after confirmation of the order by us, doubts arise as to your creditworthiness, then all payments will become due immediately unless adequate security can be offered by you. 
7.2 Where you do not hold a credit account with us, payment of invoices will be made in full to us without deductions or set-off in cash/guaranteed cheque/credit or debit card when order is placed or on delivery. BACS payment is our preferred payment method – details appear on your invoice for this payment method.
7.3 We reserve the right to charge a credit card surcharge if you elect to pay us by credit card. 
7.4 Payments by credit or debit card will only be accepted where the card holder is present in person at our premises or where the card in question has been verified on the Website. 
7.5 Without prejudice to any other rights that we may have (including the right to suspend any further deliveries or installation), if you fail to pay the invoice price by the due date we may charge you interest on any overdue amount from the date of which payment was due to that on which it is made (whether before or after judgment) on a daily basis in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and reimburse to us all costs and expenses (including legal costs) incurred in the collection of any overdue amount. 
7.6 All cheques provided to us by Business Customers who do not hold a credit account with us are approved for acceptance by our appointed agents. In the event of a cheque not clearing by our bank and being represented or returned to the drawer, our appointed agents shall contact you and will charge a fee of a minimum of £75 for each cheque so returned to cover bank charges and administration costs. Our agents may apply additional charges and/or vary their charges from time to time and any charges applied will have to be paid by you. For all cheques provided to us by Business Customers with credit accounts, which when cashed by us, are not cleared by our bank and are being represented or returned to the drawer, we shall charge £25 for each cheque so returned to cover our bank and administration charges. To avoid the aforementioned charges we advise that you have the sufficient and cleared funds in your account when making any payment to us. 

8 DELIVERY 
8.1 The Goods are delivered to you when we make them available to you at a delivery point agreed by us. 
8.2 Time of delivery will not be of the essence and any delivery date is an estimate only. We will use all reasonable endeavours to avoid late deliveries. You will have the right to cancel any order without liability to us if delivery is more than 30 days late. 
8.3 The quantity of any consignment of Goods as recorded by us upon despatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary. 
8.4 Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time, issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or a refund of the purchase price paid. 
8.5 Any claim that any Goods have been delivered damaged or do not materially comply with their description will be notified by you to us and (where appropriate, to the carrier) within 2 days of their delivery. Provided that you return such Goods to us in accordance with clause 13, we will at our sole discretion replace such Goods, issue you with a credit note for the price of such Goods or refund the price paid for such Goods. The provisions of this clause 8.5 set out your sole remedy in such circumstances. 
8.6 Any claim that any Goods have not been delivered to you by us or our appointed carriers where we claim we have delivered the same to you or our appointed carriers have obtained a signature for the delivery of the Goods, such claim must be notified by you to us within 7 days of their expected delivery, We shall then liaise with our carrier and/or our driver and we may require copies of two forms of personal identification documents from you (such as passport, driving licence, bank card etc). Once we have reviewed all documentary evidence and statements from the relevant drivers we shall then come back to you within a reasonable timescale of our decision (to replace such Goods, issue you with a credit note for the price of such Goods, refund the price paid for such Goods or to not provide any of the aforementioned) which shall be final and binding. The provisions of this clause 8.6 sets out your sole remedy in such circumstances. 
8.7 We may at our discretion deliver the Goods by instalments in any sequence. Where the Goods are delivered by instalments, no default or failure by us in respect of any one or more instalments will vitiate the Contract in respect of the Goods previously delivered or undelivered Goods. 
8.8 If you fail to take delivery of the Goods or accept performance of the Services or any part thereof at the time agreed for delivery then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you for the loss suffered.

9 UNLOADING 
9.1 It is your responsibility to provide the means for unloading Goods on delivery unless agreed by us in writing otherwise. We will inform you in advance if any special means will be required to unload the Goods at your premises. 

10 STORAGE AND DISPOSAL 
10.1 If you fail to take delivery of the Goods when they are ready for delivery we may, at our option, either store them ourselves or have them stored by third parties on such terms as we may in our own discretion think fit. In any event the cost of storage will be borne by you. 

11 RISK AND TITLE 
11.1 Risk in the Goods passes when they are delivered to you. 
11.2 You will insure the Goods against theft or any damage howsoever caused until their price has been paid in full. 
11.3 For the purpose of section 13 of the Sale of Goods Act 1979 we will transfer only such title or rights in respect of the Goods as we have and if the Goods are purchased from a third party will transfer only such title or rights as that party had and has transferred to us. 
11.4 Notwithstanding clause 11.3, passing of title in the Goods will remain with us and will not pass to you until the amount due under the invoice for them or any other outstanding invoice from us to you (including interest and costs) has been paid in full. 
11.5 We may maintain an action for the price of any Goods notwithstanding that title in them has not passed to you. 
11.6 Until ownership of the Goods has passed to you, you must: 
11.6.1 hold the Goods on a fiduciary basis as our bailee; 
11.6.2 store the Goods (at no cost to us) separately from all other products belonging to you or any third party in such a way that they remain readily identifiable as our property;
11.6.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; 
11.6.4 maintain the Goods in satisfactory condition and keep them insured on our behalf for their full price against all risks to our reasonable satisfaction. On request you will produce the policy of insurance to us; and 
11.6.5 hold the proceeds of the insurance referred to in clause 11.6.4 on trust for us and not mix them with any other money, nor pay the proceeds into an overdrawn bank account. 
11.7 You may resell the Goods before ownership has passed to you solely on the following basis: 
11.7.1 any sale will be effected in the ordinary course of your business; and 
11.7.2 any such sale will be a sale of our property on your own behalf and you will deal as principal when making such a sale. 
11.8 Your right to possession of the Goods will terminate immediately if: 
11.8.1 you (being an individual) have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of your undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency in any jurisdiction; or 
11.8.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or fail to observe/perform any of your obligations under the Contract or any other contract between us and you, or are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or 
11.8.3 you encumber or in any way charge any of the Goods; or 
11.8.4 anything analogous to the foregoing occurs in any other jurisdiction; and 
11.8.5 you breach the provisions of clause 20.1 

12 WARRANTY 
12.1 Each of the Goods are supplied with the benefit of a warranty given by the Goods’ manufacturers (details of which will be provided to you with the Goods or otherwise on request (“the Warranty”)) provided that you comply with the conditions set out in clause 12.2 as well as any provided with the Warranty (“Warranty Conditions”). 
12.2 If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturer’s opinion and further subject to clause 12.5 and 12.6, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer’s opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.
12.3 Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions. 
12.4 We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination. 
12.5 We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions. 
12.6 The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods’ manufacturers’ instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval. 
12.7 All items have a Life-time Warranty with the exception of: Junior Range, Hydraulic Items, Pneumatic Items, Electrical/Electronic Items and Storage Items – these all carry a 2 year warranty.

13 REFUNDS POLICY 
13.1 When you return Goods to us: 
13.1.1 which are incorrectly supplied and/or are returned as new in their original packaging (and as per 13.1.2), shall be refunded, exchanged or replaced if they are returned within 14 days of date of purchase of the Goods and proof of purchase (in the form of our invoice for the original supply of such Goods) is supplied; and 
13.1.2 for any other reason, we will examine the returned Goods and will notify you in writing or via e-mail within a reasonable time of the refund (if any at all) to which you are entitled. We will usually process the refund due to you as soon as possible thereafter. For any entitlement of a refund to be due to you, the returned Goods must be in the same condition in which you received them with the original packaging and the product documentation. The Goods must not have been used (such as any smell of without limitation fuel, toxins or rubber shall invalidate any refund due to you) and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging. Goods returned to us because they fail to comply with the Warranty shall be refunded in accordance with the provisions of the Warranty Conditions. 
13.2 We shall have no liability for incorrect Goods purchased by you online for foreign registered cars. To minimise the purchase of any incorrect Goods we advise that Business Customers with foreign registered vehicles call our sales staff to discuss before ordering. 
13.3 "Special Order" means any Goods that are not held in stock by us (a non-stock item) and are therefore ordered and/or manufactured specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders are non-refundable except at our sole discretion. We reserve the right to apply a restocking fee of 25% of the price of the Special Order, which shall be deducted from any refund due to you.” 
13.4 We will normally refund any money received from you using the same method originally used by you to pay for your purchase 

14 SERVICES 
14.1 We will perform the Services with reasonable care and skill. 
14.2 If we fail to perform the Services in accordance with clause 14.1 or at all, then your sole remedy will be for the re-performance of those Services by us.
14.3 Any timescales given by us to you in respect of the performance of the Services are approximate only. 

15 INSTALLATION 
15.1 If the Services include installation services we will provide detailed instructions to you about site preparation and other requirements required during the installation. 
15.2 If you fail to fully comply with the requirements in clause 15.1, we reserve the right to charge you for any additional work required as a result or if we are unable to complete the installation. 

16 SUPPORT AND MAINTENANCE 
16.1 The provisions of this clause 16 will only apply if the Services purchased by you include the provision of support and maintenance services. 
16.2 We will provide you with such technical advice by telephone, e-mail, fax, and web access during our normal business hours for the duration of the period for which you purchase such Services (“Cover Period”) as is reasonably necessary to resolve your difficulties and queries in using such goods supplied to you and identified by us. The objective of this service is to provide an initial advice and guidance service. It is not a substitute for management consultancy, project management, implementation control, system consultancy, or product training and is available only to your competent trained employees. 
16.3 You will: 
16.3.1 provide us with such information, assistance and facilities as we may reasonably require to enable us to perform the Services set out in this clause 16; and 
16.3.2 direct all enquiries for technical advice to our helpdesk number notified to you from time to time. 
16.4 The support and maintenance services do not apply: 
16.4.1 to the extent that you failed to follow any instructions relating to the operation, use and maintenance of the Goods (and where you install the Goods, instructions as to installation of the Goods); 
16.4.2 to the extent that the query arises from user incompetence, abuse, improper use or use in an environment or for a purpose for which the Goods were not designed or intended; 
16.4.3 if you or other third party alters or repairs the Goods without our written consent; or 
16.4.4 to the extent that the query is attributable to third party materials including any equipment to which the Goods are incorporated which is not provided by us. 
16.5 You will pay any additional charge levied by us, at our then prevailing rates, for support and maintenance services provided at your request but which fall within the exclusions in clause 16.4. 
16.6 The Services referred to in this clause will run for the Cover Period and will (unless terminated earlier in accordance with these terms) continue thereafter unless or until terminated by either party serving no less that 90 days’ prior notice on the other, such notice to expire on the last day of the Cover Period or subsequent anniversary thereof. We reserve the right to vary the fee payable for such Services on or before each anniversary of commencement of the Cover Period.

17 LIMITATION OF LIABILITY 
17.1 Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of: 
17.1.1 any breach of these terms; and 
17.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract. 
17.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract. 
17.3 Nothing in these terms excludes or limits our liability: 
17.3.1 for death or personal injury caused by our negligence; 
17.3.2 under section 2(3) of the Consumer Protection Act 1987; 
17.3.3 for fraud or for fraudulent misrepresentation; or 
17.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 
17.4 Subject to clause 17.3, we will not be liable to you for: 
17.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses; 
17.4.2 loss of profit; 
17.4.3 loss of business; 
17.4.4 loss of income or revenue; 
17.4.5 loss or corruption of or damage to data; 
17.4.6 waste of management or office time; or 
17.4.7 depletion of goodwill. 
17.5 Subject to clause 17.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events. 

18 TERMINATION AND SUSPENSION 
18.1 We may at our discretion suspend or terminate the supply of any Goods or Services if you fail to make any payment when and as due or otherwise defaults in any of your obligations under the Contract or any other agreement with us or if any of the events set out in clause 11.8 occur. 
18.2 On the termination of the Contract for any reason: 
18.2.1 we will not be obliged to supply any Goods and Services ordered by you unless already paid for; and
18.2.2 all payments payable to us under the Contract will become due immediately upon termination of this Contract despite any other provision. 
18.3 The termination of this Contract will not affect the respective rights and liabilities of each of the parties thereto which accrued prior to such termination nor any provisions which either expressly or impliedly are to remain in operation after termination. 
18.4 Orders accepted by us are cancellable only at our discretion and we may charge for all work carried out or expenses incurred in relation to the order before our acceptance of cancellation. 

19 ANTI - BRIBERY 
19.1 You shall: 
19.1.1 comply with all applicable laws, statutes, regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010; 
19.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK; 
19.1.3 not induce or reward us or our directors, officers, representative, contractors or personnel to perform or improperly perform a function or activity in connection with this Contract; 
19.1.4 not directly or indirectly request, agree to receive or accept any financial or other advantage as an inducement or a reward for improper performance of a function or activity in connection with this Contract, other than where a bona fide promotions and/or incentive is run by us (see clause 6 for further details on such promotions and incentives); 
19.1.5 if you are a business, organisation, partnership, limited liability partnership or a company, have and maintain in place throughout the Contract your own policies and procedures including but not limited to adequate procedures under the Bribery Act 2010 to ensure compliance with the same and to enforce where appropriate; 
19.1.6 promptly report to us any request or demand for any undue financial or other advantage of any kind received by us or our directors, officers, representative, contractors or personnel or any undue financial or other advantage of any kind given by us in connection with the performance of this Contract. 
19.2 Without prejudice to clause 18.1, we may terminate the supply of any Goods or Services to you forthwith if you breach any of the provisions of clause 19.1 above. 

20 FORCE MAJEURE 
20.1 We will not be liable for any failure in the performance of any of our obligations under the Contract caused by factors outside our control. 

21 LAW AND JURISDICTION 
21.1 This Contract will be governed by English law and you consent to the non-exclusive jurisdiction of the English courts in all matters regarding it.

22 NOTICES 
22.1 Any notice given under this Contract will be in writing and may be served personally, by registered or recorded delivery mail, by facsimile transmission (the latter confirmed by post), by email (evidence confirming the same by post) or by any other means which any party specifies by notice to the other. 
22.2 Each party's address for the service of notice will be: 
22.2.1 Us - the address specified in clause 1.2 or such other address and facsimile number as we specify by notice to you; and 
22.2.2 You – the address and facsimile number given to us at the time an order is placed with us. 
22.3 A notice will be deemed to have been served: if it was served in person, at the time of service, if it was served by post, 48 hours after it was posted, if it was served by facsimile transmission, at the time of transmission and if via email once it has been transmitted. 

23 GENERAL 
23.1 Each of our rights or remedies under the Contract is without prejudice to any other right or remedy that we may have whether under the Contract or not. 
23.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it will to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision will continue in full force and effect. 
23.3 Failure or delay by us in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of our rights under the Contract. 
23.4 Any waiver by us of any breach of, or any default under, any provision of the Contract by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract. 
23.5 Neither of us intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

Right to Cancel

1. You have the right to cancel this contract within 14 days without giving any reason.

2. Cooling off period - The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

3. To exercise the right to cancel, you must inform us [Kraftwerk Tools UK, 3 Playfield Road, Capel St. Mary, Ipswich, Suffolk. IP9 2HP. Tel: 01473 487087. E-mail: info@kraftwerktools.co.uk] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. Effects of cancellation. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or Right to Cancel 29 Guidelines e-commerce law (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement

6. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, which-ever is the earliest. 

7. Return of goods. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

8. Return cost. You will have to bear the direct cost of returning the goods.

Privacy Policy

Our new Privacy Notice was effective from 25th May 2018, which is when a new data privacy law (General Data Protection Regulation, known as GDPR) came into effect. The new Privacy Notice explains how we use your personal data, describes the categories of personal data we process and for what purposes. Our new Privacy Notice applies to all Kraftwerk Tools UK products and services.

Privacy & Cookie Policy

Please read below to find out what information we collect as part of our Privacy and Cookie Policy and what do with it.

Kraftwerk Tools UK Privacy Notice

This notice explains how we use your personal data, describes the categories of personal data we process and for what purposes. It applies when you use this website when you any of our products or services. We are committed to collecting and using personal data fairly and in accordance with the requirements of the General Data Protection Regulation (GDPR).

We are committed to ensuring that your information is kept safe, secure and used responsibly, and we have put in place appropriate technical and other security measures to protect it.

Who we are

Kraftwerk Tools UK whose head office is at 3 Playfield Road, Capel St. Mary, Ipswich, Suffolk, IP9 2HP. You can get in touch with our Customer Services Department at this address or by telephone on 01473 487087.

What kind of personal information we use

We use different kinds of personal information depending on the products and services we deliver or offer to you or how we otherwise interact with you. For all products and services we need to use the following personal data: full name, address, email address, telephone number and contact details. Where you use our websites, we will collect your Internet Protocol (IP) address and information about your browsing behaviour.

How we collect your personal data

We collect personal data directly from you, for example when you fill out an enquiry or contact form or when you purchase through our on-line shop.

How we use your personal data

Data protection law says that we can only use personal data if we have a proper reason to do so. For example, these reasons include fulfilling a contract we have with you, when we have a legal duty, when it is in our legitimate interest or when you consent to its use. When data protection law allows us to process your personal data for our own legitimate interests, it is only allowed provided those interests do not override your own interests and/or your fundamental rights and freedoms.

Our purposes for processing your personal data

We will only ask you for your personal data where it is necessary to fulfil the following purposes. Where providing us with your personal data is optional, we will inform you of this. Our purposes are grouped under our legal bases for processing.

Entering into and fulfilling a contract between you and us

To deliver the products and services we provide, including:

Making and accepting payments, and receiving deposits on your behalf;

Providing you with information, advice and guidance on the products and services you hold;

To address enquiries or complaints we may receive from you or a representative appointed by you.

Fulfilling our legal obligations

Checking your identity;

Assisting you with managing the products and services we offer;

Maintaining records of our business, as required by law – for instance, keeping records of our accounts;

Complying with laws which require us to provide information, directly or indirectly to any national authority, for the purpose of calculating and collection of tax;

To otherwise meet our obligations under all laws and regulations based on law which apply to our business activities;

Identifying and managing risks to our organisation; and

Where we have a duty to protect vulnerable customers.

For our legitimate interests

As a commercial organisation:

Understanding how our customers use our products and services, so we can improve these.

Developing new products and services and identifying which may be of interest to you;

Where we have the relevant permissions, contacting you to make you aware of these products and services – note: we may contact you for a reasonable period after you cease your relationship with us;

Improving our systems and processes, which may include using your personal data to test the accuracy of these, but only where it is essential to do so;

To recover money owed to us;

To otherwise exercise our rights under our contracts with you for the provision of the products and services you hold;

To invite you to participate in market research and customer surveys;

Please see the section headed ‘Your Privacy Rights’ for information on your right to object to processing of your personal data based on our legitimate interests.

Retaining your personal data

We will retain your personal data for as long as we are obliged, under relevant legislation and regulation, or where no such rules apply, for no longer than it is necessary for our lawful purposes. This will usually be no more than seven years from the point at which the obligation to retain a record containing your personal data begins. The retention period of your personal data may need to be extended where we require this to bring or defend legal claims.

Your Privacy Rights

You have the right to object to how we process your personal data. You also have the right to see what personal data we hold about you. You can ask us to correct inaccuracies, delete or restrict personal data or ask for some of your personal data to be provided to someone else. These rights are explained in more detail below.

Requests to exercise your rights to your personal data can be made:

By post to: Data Team, Kraftwerk Tools UK, 3 Playfield Road, Capel St. Mary, Ipswich, Suffolk. IP9 2HP

By telephone: 01473 487087

Our Data Protection Officer can be contacted at the address above.

Your data protection rights are subject to certain restrictions and conditions. We will assess your request and where we decide not to act upon this, we will notify you of our reasons for this. We will not make a charge for handing your rights request, unless we consider this to be manifestly unfounded or excessive (particularly if this is repetitive).

You have the right to complain to us and to the data protection regulator, the Information Commissioner’s Office, whose address is: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. You can find out how to report a concern on their website at: https://ico.org.uk/reportaconcern

Your rights are:

To be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. We fulfil this right by giving you this notice.

Access to your personal data: You can request access to a copy of your personal data that we process as a data controller, together with details of why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making.

Right to withdraw consent: If you have given us your consent, you can withdraw that consent at any time. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is the case, we will tell you.

Right to object: You may object to our processing of your personal data by us, where this processing is based on our legitimate interests or in the public interest. We will assess whether our interest in continuing to process your personal data overrides your rights and freedoms. If not, we will stop processing your personal data. Either way, we will inform you of the outcome.

You have the right to object to direct marketing and if you do so, we must stop these types of activities.

Rectification: You can ask us to change or complete any inaccurate or incomplete personal data held about you.

Erasure: This is also known as “the right to be forgotten” and this means that you can ask us to delete your personal data where it is no longer necessary for us to use it, you have withdrawn consent (where applicable), or where we have no lawful basis for keeping it or otherwise using it. There are limited exceptions, for example where we need to use the information to bring or defend a legal claim.

Portability: You can ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. This is limited to personal data you have provided with your consent or in relation to the products you have with us, and which we process by automated means, such as your account transaction data.

Restriction: You can ask us to restrict the personal data we use about you where:

it is inaccurate;

you have asked for it to be erased;

you have objected to our use of it; or

where you need this for the bringing or defending of legal claims.

When you have asked us to restrict the use of your personal data we may still store your information but will not use it further without your consent, unless we need to process it:

to bring or defend legal claims;

to protect the rights and freedoms of other individuals; or

for other important public interest reasons.

Marketing

We may use your personal data to tell you about relevant products and offers that we think you may find interesting. We can only use your personal data to send you marketing messages if you have given your consent or it is for a legitimate interest (when we have a business or commercial reason to use your information).

You can ask us to stop sending you marketing messages by contacting us at any time, although you will still receive statements and other important information such as changes to your existing products and services.

You can change your mind and update your choices at any time by using the “unsubscribe” or “opt out” option in any marketing communication you receive from us or by contacting us in the following ways:

By post: Kraftwerk Tools UK, 3 Playfield Road, Capel St. Mary, Ipswich, Suffolk. IP9 2HP

By telephone: 01473 487087

Links to other websites

Certain hypertext links in this website may lead you to websites which are not under our control. Once you have left our website we are unable to accept responsibility for the protection of any personal data you provide to the owner of that website. You should look at the privacy information applicable to that website.

Keeping up to date

We keep our Privacy Notice under regular review. This notice was last updated in May 2018.

What are Cookies?

We use cookies for certain areas of our website.

Cookies are small files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before.

Cookies can't harm your computer and we don't store personally identifiable information (such as your name, address or credit card details in cookies we create), but we do use encrypted information gathered from them to help improve your experience of the site. For example, cookies make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. Your cookie settings are set separately for each different device, computer or browser and if you want to change your cookie settings you will need to do so for each device, computer or browser.

If you disable cookies, you'll still be able to browse the site but you will not be able to use all the features, for example the ability to view your account online. Most web browsers have cookies enabled by default, if you want to review your cookie setting please see the section entitled Managing cookies.

Further reading about Cookies:

Information about cookies

More information about cookies is available at:

http://www.allaboutcookies.org

Internet Advertising Bureau

A guide to behavioural advertising and online privacy produced by the internet advertising industry is available at:

http://www.youronlinechoices.eu

Please note that we take no responsibility for the content of these or any other third party websites.

Cookies used on the Kraftwerk Tools UK Website

To make full use of the Kraftwerk Tools UK website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

How to control and delete cookies

We know that people have concerns about cookies, but we believe that the benefit that you and Kraftwerk Tools UK gain from their proper use is worthwhile. You can delete the files that contain cookies – those files are stored as part of your Internet browser. If you wish to restrict or block the cookies, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its highest capability.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual.